Warranty Policy
JOJOLEMON Refund & Warranty Policy
Our commitment to quality and your satisfaction with our pickleball products
60-Day No-Questions-Asked Refund
We stand behind our pickleball equipment with a generous refund policy. If you're not completely satisfied, you can return your product within 60 days of purchase for a full refund.
Refund Process:
- Return must be initiated within 60 days of purchase
- Product must be in original condition
- Original proof of purchase required
- Refund issued to original payment method
Return Shipping: Customer is responsible for return shipping costs unless the return is due to our error.
2-Year Limited Warranty
Your JOJOLEMON pickleball equipment is protected by our 2-year limited warranty against manufacturing defects. The warranty period begins on the date of purchase.
What's Covered
- Manufacturing defects in materials
- Workmanship issues
- Structural failures under normal use
What's Not Covered
- Normal wear and tear
- Damage from abuse or negligence
- User modifications or repairs
- Natural breakdown of graphics/textures
Warranty Claim Process
Initiate Claim
Visit our Get Help Page or email support@jojolemon.com
Provide Documentation
Submit your receipt and detailed description of the issue
Evaluation
Our team will review your claim within 3-5 business days
Resolution
If approved, we'll repair, replace, or refund as appropriate
Processing Time: Most warranty claims are resolved within 10-14 business days after approval.
Important Notes
Proof of Purchase
Always retain your receipt or order confirmation as warranty documentation.
International Claims
Warranty coverage may vary by country. Contact local distributors for regional policies.
Unauthorized Repairs
Attempting to repair equipment yourself may void the warranty.
Need Help With a Return or Warranty Claim?
Our customer service team is ready to assist you with any questions about our pickleball products.
Policy Updates
We may update this Refund & Warranty Policy periodically. The "Last updated" date below will reflect any changes.