Shipping Policy
Thank you for visiting our store. This shipping policy outlines important information about how we ship products to our customers worldwide.
Please note: We offer free shipping and cover all import taxes globally. Your order will be shipped from our nearest warehouse based on your location for faster delivery.
Processing Time
All orders are processed within 1-2 business days (Monday through Friday, excluding holidays) after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
We ship from two warehouse locations (USA and Shenzhen, China) to optimize delivery times. All our shipments include tracking information.
Standard Shipping (Free)
| Region/Country | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| United States | 3-5 business days | FREE |
| Canada, Australia | 7-12 business days | FREE |
| Europe (UK, Germany, France, etc.) | 7-15 business days | FREE |
| Asia (excluding China) | 3-5 business days | FREE |
| Other International Destinations | 7-15 business days | FREE |
Express Shipping Options
Need your order faster? We offer expedited shipping options at checkout:
| Service | Estimated Delivery Time | Cost |
|---|---|---|
| Express Shipping (US Only) | 2-3 business days | $9.99 |
| International Express | 5-7 business days | $19.99 |
Shipping Destinations
We ship to most countries worldwide. However, we are unable to ship to the following countries/regions at this time:
- Cuba
- Iran
- North Korea
- Sudan
- Syria
- Crimea Region
If your country is not listed above, we most likely ship to it! For specific questions about your location, please contact our customer service team.
Free Shipping Policy
We're excited to offer free standard shipping with all taxes and duties included on our premium paddle collection to destinations worldwide.
This special offer applies only to paddle products and includes all import taxes and duties in the product price—no hidden fees or surprise charges when your order arrives.
Customs & Import Taxes
We are proud to offer a fully inclusive pricing model. All applicable customs duties, import taxes, and brokerage fees are pre-paid by us. You won't have to pay anything additional when your package arrives in your country.
Order Tracking
Once your order has been shipped, you will receive an email confirmation containing your tracking number. You can use this tracking number to monitor your package's journey on our website or the carrier's website.
Shipping Problems & Lost Packages
While we strive to ensure every order arrives safely and on time, sometimes issues may occur. If your tracking information shows that your package was delivered but you can't find it, or if your package appears to be lost in transit, please contact us immediately at [insert customer service email] so we can investigate.
Important: Please ensure your shipping address is correct at the time of order placement. We are not responsible for packages shipped to incorrect addresses provided by the customer.
Returns & Exchanges
If you need to return or exchange an item, please refer to our Return Policy for detailed instructions. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.