Refund & Return
Overview
We strive to ensure complete customer satisfaction with our products. Please review our return and exchange policy below to understand your options and our procedures.
Important: All return and exchange requests must be initiated through our dedicated Returns Portal. Do not ship items back to us without prior authorization.
Order Cancellation (Within 24 Hours)
You may cancel your order within 24 hours of placement without any cancellation fees.
- We will process your refund immediately upon cancellation request
- Refunds are typically processed within 3-5 business days
- The actual refund timing depends on your payment provider's processing times
- Refunds will be issued to the original payment method
Defective or Incorrect Items
If you receive a defective product or an incorrect item due to our error, we will resolve the issue promptly at no cost to you.
Our Process:
- Contact us within 7 days of receiving your order
- Provide photos of the issue via our Returns Portal
- We will send a replacement product at no additional charge
- You do not need to return the original item
Replacement Shipping Times:
- US Customers: 3-5 business days
- International Customers: Approximately 15 business days
Returns for Refund (Within 30 Days)
If you're not satisfied with your purchase, you may request a return within 30 days of receiving your item.
Important Requirements:
- Items must be unused and in original condition with all tags attached
- You must initiate the return through our dedicated Returns Portal
- Do not ship items back without authorization and shipping instructions
Return Process:
- Submit a return request through our Returns Portal within 30 days of delivery
- Our returns department will review your request within 2 business days
- If approved, you will receive customized return instructions and a shipping address
- Ship your return using the provided instructions
- Once we receive and inspect your return, we will process your refund
Refund Processing:
- Refunds are typically processed within 5-7 business days after we receive your return
- Refunds will be issued to your original payment method
- Shipping costs are non-refundable
Return Shipping & Fees
| Return Type | Return Shipping | Restocking Fee | Notes |
|---|---|---|---|
| Defective/Incorrect Item | Free - We Cover Cost | No Fee | We send replacement without return |
| Change of Mind | Customer Pays | No Fee | Original shipping non-refundable |
| Order Cancellation (24hr) | Not Applicable | No Fee | Full refund before shipment |
Important Shipping Address Notice:
Do not ship returns to the address on your original package. After your return request is approved, we will provide you with a specific returns address based on your location. Returns sent to incorrect addresses may be significantly delayed or lost.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Used or damaged products
- Products without original packaging
- Products purchased beyond 30 days
- Items not purchased directly from us
Contact Us
If you have any questions about our return policy or need assistance with a return, please contact our customer service team:
- Email: support@jojolemon.com
- Returns Portal: [Link to returns page]
- Response Time: Within 24 business hours